news and events

A new impact brief just in time for Love Data Week: Why Non-Degree Data Needs a Redesign

Tait Kellogg, our Senior Director of Impact, spotted a giant pi symbol outside the window of a data strategy session at the SAS Institute in North Carolina this week, which happens to be #LoveDataWeek.

Did you know it’s Love Data Week? ❤️ This is an international celebration always held during the week of Valentine’s Day, when universities, community colleges, nonprofits and more are encouraged to host events that help promote all things data.

And Dr. Tait Kellogg, our Senior Director of Impact, loves data so much, she’s on a mission to make every person feel like a data person, starting with our new data team at the Lab. As Tait posted on LinkedIn, she asked the team to share their “data autobiography” — which included how they got interested in data work, what part of the data process most lights them up, and what they want to learn more this year.

She jokes, “Turns out (and I know this will shock you) no one on my team dreamed of being a Data Coach when they were 10. Instead, they came from vastly different backgrounds and found data once they realized how powerful it could be for making better decisions. What we all share: a deep belief that data isn’t about numbers for numbers’ sake. It’s about making data-informed decisions in service of learners, community colleges, and communities.”

This is also the perfect week to share our latest Impact by Design brief: Why Non-Degree Data Needs a Redesign: 7 (Hard-Earned) Insights on the Challenges of Collecting Short-Term, Non-Degree Program Data.

This brief draws on three years of experience from the Lab’s Data Coaches, three of whom are authors of this piece. Over that time, the team coached dozens of community colleges as they worked to collect, report, and make sense of data on short-term, non-degree programs. Their insights and recommendations for the field reflect not a single implementation, but recurring patterns observed across institutions as they tried to build data practices in a space that was never designed to be measured.

Read the data brief

Thanks to Tait and the entire Lab data team, including: Rachel Wimberly, Kaman Hung, Mary Ann DeMario, Nishita Chheda, Dharma Wong, and Jagir Pipalia.

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How might retail tech pathways open doors for Opportunity Youth? We offer some design insights

Our design insights provide a framework for developing retail tech pathways that leverage youth strengths, ambitions, and lived experiences.

Download the Design Insights Brief

The retail sector is undergoing rapid transformation, offering a significant entry point into technology careers for young individuals, especially those facing obstacles in education and employment. However, current systems often impose rigid structures, failing to align with how young people genuinely navigate their learning and work experiences.

For Opportunity Youth, usually defined as individuals ages 16 to 24 who are neither working or in school, this transformation represents a rare chance to enter an evolving field where skills, creativity, and adaptability — not just credentials — can open doors to meaningful and future-ready work.

Education Design Lab’s newest Design Insights Brief, Retail Tech Pathways for Opportunity Youth, highlights the needs articulated by young people themselves for their success. Their perspectives challenge established beliefs about linear career advancement, pointing toward a future where retail serves as a stepping stone to tech-enabled professions that provide stability and opportunities for growth.

This brief is intended for employers, educators, and workforce leaders who are ready to listen with an open mind and create pathways that leverage youth strengths, ambitions, and lived experiences.

Three critical insights emerged:

Co-design is essential: Youth must be active participants in shaping the systems designed to support them.

Future-ready beats career-ready: Emphasizing durable skills and adaptability is paramount.

Mindset shifts matter: Acknowledging resilience and creativity unlocks true upward mobility.

These insights provide a framework for developing pathways that reflect authentic journeys, empowering young people to envision and construct their own futures.

Download the Design Insights Brief

This post and publication was authored by Brian Rubin, a Senior Education Designer with Education Design Lab.
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Why our college practitioner testers love this new Guided Pathways website

new resource: AACC's Guided Pathways

As part of our mission to build skills-based, education-to-work pathways, the Lab worked with the American Association of Community Colleges (AACC) to help redesign their Guided Pathways website.

One of our college practitioner testers raved: “We will definitely use this site in the future because it’s rich in resources that we need right now.”

The new site is available at www.pathwaysresources.org

WHAT IS GUIDED PATHWAYS?
Guided Pathways is a comprehensive college framework for redesigning the student experience so that students can seamlessly move from enrollment to career-readiness, and thus more easily reach the goals they have for themselves. It simplifies choices, boosts completion rates, and aligns education with job market needs.

WHAT DOES THE SITE DO?
The new pathways resources website helps community colleges initiate, sustain, and scale Guided Pathways reforms at an institution or system level.

WHY WE LOVE IT

  • The pathways resources website is not a one-time tool but a living platform continually refined with feedback from the field.
  • The modular design allows colleges at different stages to “start where they are.”
  • Guided Pathways reforms directly support economic mobility and workforce readiness at scale.

A few highlights noted by our college practitioner testers:

  • The Pathways 101 section for the basics
  • How to “make the case” for Guided Pathways at your college
  • State-specific tools tailored to regional needs + priorities
  • Student voices + case studies

The new site is available at www.pathwaysresources.org

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How to build trust in digital credentials? We offer some insights

Text on image: Building Trust in Digital Credentials
Our design insights will help education, workforce, and tech innovators build more user-friendly credential systems that people actually trust and adopt.

Download the Design Insights Brief

Digital credentials are transforming how we prove our skills and qualifications, but adoption remains challenging. Workers and learners need confidence that these new systems will actually work when they need them most — like when applying for jobs or transferring between schools.

Education Design Lab’s latest Design Insights Brief, Building Trust in Digital Credentials: What It Means to Be Human-Centered in an LER Ecosystem, tackles a critical gap: How do we signal to everyday users that a digital credential platform is trustworthy, secure, and easy to use?

Drawing from real-world pilots and expert collaboration, we’ve developed recommendations building trust in digital credentials — a way to ensure users that their credentials will work seamlessly across different systems.

Our core audience includes workforce development professionals, education leaders, and technology providers who want to implement digital credentials successfully. We want you to use these recommendations to build more user-friendly credential systems that people actually trust and adopt.

Three key insights emerge:

Trust requires simplicity. Users need clear visual indicators (like the lock icon for secure websites) that their credentials meet technical standards without understanding the complexity behind them.

Standards matter for real people. Technical compliance with open standards directly impacts whether someone can access their own achievements and share them where needed.

Human experience drives adoption. Even the most sophisticated technical infrastructure fails if people can’t easily understand and use it.

Our insights and recommendations provide a roadmap for building credential systems that serve real human needs while meeting rigorous technical requirements.

Download the Design Insights Brief

 

This post and publication was authored by Colin Reynolds, Senior Designer of Digital Transformation with Education Design Lab, in partnership with SkillsFWD, an initiative of Rockefeller Philanthropy Advisors. SkillsFWD launched in 2023 to advance the use and adoption of digital Learning and Employment Records (LERs) by supporting grants designed to launch LER lifecycle infrastructure.

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Learning from the field: A collection of skills validation publications

A curated collection of recent publications from Education Design Lab’s Center for Skills Validation.

Each piece captures a unique perspective — from field-building research and design tools to prototypes and learner insights — all aimed at advancing the equitable validation of skills across the education-to-workforce ecosystem. Whether you’re a policymaker, practitioner, employer, or innovator, these resources are designed to support your journey toward skills-based transformation.

The categories include:

  • Research + Insights from the Field
  • Tools + Frameworks for Designers and Practitioners
  • Innovations in Validation: Prototypes + Learning from the Skills Validation Network

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Research + Insights from the Field

Stakeholder Insights on Skills Validation
February 2025
Download the series

A series of research briefs offering insight into stakeholder perspectives on the barriers, use cases, and value propositions for skills validation, gathered through mixed methods research. Essential reading for policymakers and system leaders.

 

Skills Validation Market Scan: Mapping the landscape of tools and practices
February 2025
Download the market scan

A comprehensive overview of dozens of skills assessment and validation tools, platforms, and frameworks currently in use across education and employment contexts. The report categorizes tools by validation method and use case, and includes case studies, expert insights, and field-wide recommendations for strengthening skills validation efforts.

 

Stories of Validation: How learners demonstrate and gain recognition for skills
September 2024
Download the publication

Case studies sharing stories from Lab pilot participants, showing how the skills validation process is experienced on the ground — highlighting both value and challenges across different use cases.

 

Design Insights: Early Lessons in Validating Skills and Lived Experiences
September 2023
Download the publication

This research brief shares lessons from the Lab’s XCredit pilots on validating skills gained through life and work experiences. It features pilot insights, user feedback, and strategies to build inclusive and credible validation practices.

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Tools + Frameworks for Designers and Practitioners

Workforce Quality Rubric: A tool to evaluate skills assessments and validators
January 2025
Download the rubric

A flexible rubric for evaluating the quality and effectiveness of skills assessments and other validators. Ideal for anyone seeking to ensure tools are equity-centered and user-friendly.

 

Toward a Leveled Durable Skills Competency Framework
December 2024
Download the publication

A framework outlining four performance levels for durable skills. Supports more granular assessment and equitable skill recognition.

 

A Skills Validation Guidebook: 10 Steps to Design a High-Quality Skills Validator
October 2024
Download the guidebook

A comprehensive design guide for those creating or implementing skills validators. Includes step-by-step guidance, templates, and examples from the Lab’s work.

 

Designing Next-Gen Skills Assessments: A Multi-Stakeholder, Iterative Approach
January 2023
View the publication

This interactive resource details the Lab’s collaborative development of 118 skills assessments aligned to their 21st-century skills framework. It centers on inclusive, iterative, and stakeholder-driven design processes.

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Innovations in Validation: Prototypes + Learning from the Skills Validation Network

We asked a few AI chatbots about skills validation. Here’s what they said.
December 2024
View the blog post

A playful but thought-provoking AI panel explores the promise and risks of using artificial intelligence in skills validation and equitable hiring.

 

Skills Validation Network: Year in Review
October 2024
Download the report

This year-in-review summary captures the Skills Validation Network‘s human-centered-design process, network collaboration highlights, and an overview of the network’s emerging prototypes, including stakeholder feedback.

 

Introducing Skills Quest: Turning unseen skills into validated assets
June 2024
View the blog post

Showcases a gamified prototype that helps users reflect on and validate skills learned through lived experience, informal learning, and community work.

 

Introducing Gig Translator: Unveiling the hidden skills of gig workers
April 2024
View the blog post

Details a tool that pulls data from gig platforms to validate in-demand skills and translate them into credentials using the Durable Skills Framework.

 

Can self-assertions in the hiring process be strengthened by skills validation?
February 2024
View the blog post

Explores how third-party validation can transform unverified self-assertions into trusted signals for hiring —particularly for STARs and nontraditional talent.

 

What + How: A formula for skills validation methods
December 2023
View the blog post

Introduces a practical formula that combines the type of evidence (the “what”) with the method of evaluation (the “how”) to define new validation strategies. Formula emerged through the Skills Validation Network’s design process.

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About the Center for Skills Validation

Education Design Lab’s Center for Skills Validation is a national hub for research, experimentation, and prototype development in the emerging field of skills validation. Its mission is to design, test, and demonstrate high-quality validation tools and practices that recognize the skills of all learners — especially those skilled through alternative routes (STARs) — and promote equitable access to economic opportunity.

To learn more or get involved, reach out to Dr. Tara Laughlin, Director, Skills Validation + Development.

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Join our Innovator Network!


What is the Innovator Network? It’s what we like to call Education Design Lab’s email newsletter, which includes updates across many projects at the Lab.

How do I sign up for the Innovator Network?   Sign up here

How often will the Lab send out emails? Usually every Thursday morning (less often during the summer or around holidays).

What will you share?

» Publications + Resources | Be the first to read new Lab Publications and Resources from our partners.

» Updates | Receive helpful insights from our work in the field and get to know the impressive Innovators we meet along the way.

» Lab on the Go | Photos of Labbies + partners traveling to conferences and events.

Who are some of the people already part of the Innovator Network? A collective of leaders across higher education, along with employers and individuals committed to learner-centered transformation.

We’ve heard over and over from various players in the learn+work ecosystem that they either lack a place to connect and learn from fellow innovators, or they lack the proven tools and insights needed to accomplish the transformation they’re striving for. The Innovator Network is our attempt at creating a community that can fill that space.

Follow the Lab on social media!

LinkedIn | Instagram | YouTube | TikTok

Check out the latest emails we’ve shared with our #InnovatorNetwork:



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Use this quality rubric to evaluate your assessments and skill validators

One person at an office desk hands a clipboard to another person as a desk.
Education Design Lab defines what quality looks like across skills validation methods and tools with this Workforce Skill Validator Quality Rubric. We would love your feedback.

By Meghan Raftery, Education Designer

Download the rubric

How do you know if someone has a skill?

Most of the time, we think of assessments as the best way to determine, with confidence, that someone has needed skill. But there are many ways to assess skills, from a demonstration in front of a skilled evaluator to cross-checking endorsements from people who know the person being evaluated and more.

All these methods are called skill validators. Skill validators are tools for assessing, verifying, and documenting skills in a specific area.

But how do we know what a quality skill validator looks like when they can take on so many different forms?

Methods to assess quality across skill validator types do not currently exist.

The Workforce Skill Validator Quality Rubric is our first take on defining what quality looks like across skills validation methods and tools.

We identified several quality categories, including value, rigor, security, and accessibility that are likely to apply across skill validator types, covering a broad range of existing and new possibilities for skills validation.

It is our hope that these categories and the criteria we’ve outlined will help us identify, curate and even design quality skill validators to expand the field of skills validation and empower those within it. Ideally, the criteria will also help us raise important questions about what quality looks like in each of these categories, creating common quality standards over time.

We intended to create a resource that is immediately useful for people in the field who need to do the challenging work of evaluating the quality of skill validators that currently exist. We also hope this becomes an aspirational document for future designers and curators of skill validators, so that people can begin to identify which tools can be most trusted or useful.

Highlights:
  • Inclusive and rigorous: The rubric emphasizes reliability, validity, and accessibility to ensure tools measure relevant workforce skills accurately.
  • Equity-driven: It incorporates bias mitigation, universal design principles, and fairness to support all participants.
  • Data security and transparency: The rubric prioritizes user data privacy, secure storage, and control over sharing, building trust and integrity, a crucial component for skills validation adoption.
  • Comprehensive validation experience: The rubric aims to be broader than a narrow focus on validator content, instead encompassing the entire validation experience.

Individuals and organizations can use this rubric to improve workforce readiness and drive equitable outcomes through increasingly innovative and effective skills validation processes.

Download the Workforce Skill Validator Quality Rubric

We would love your feedback! Let us know what you think by emailing Meghan Raftery.

Meghan Raftery leads the improvement and expansion of the Lab’s skills validation tools, establishing a new suite of skills validation services, and is leading the work of the Skills Validation Network.

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Skills Validation Network shares insights + 3 innovative prototypes in new report

Innovations in Skills Validation: A ‘Year’ in Review takes you behind the scenes into the breakthroughs, stakeholder insights, and three skills validation prototypes.

By Dr. Tara Laughlin, Director of Skills Validation + Development at Education Design Lab

It all started with a question: How might we validate durable skills gained through work and life experience?

In addition to this question, we held two strong beliefs:

  • Diverse experience requires diverse opportunities to demonstrate the skills gained through that experience.
  • An inclusive approach to skill validation is needed to address systemic barriers and ensure that everyone, regardless of their background, has the chance to access meaningful career opportunities.

And that was about all we were certain of.

Among the things we didn’t know:

    • Who might join us on our learning journey?
    • What specifically do we mean by “skills validation”?
    • When it comes to skills validation, what do key stakeholders really need?
    • What are others doing in this space?
    • What might we research, build, and test to further our understanding?

In November 2022, we launched the Skills Validation Network. Through this network, members came together from 19 organizations over the course of 22 months to explore these questions and more.

Today, I’m THRILLED to announce that we’re sharing our early designs and insights.

Download

Here’s a quick recap of how we got to this point:

  • When considering the design question — “How might we validate durable skills gained through work and life experience?” — SVN’s 19 organizations came up with 237 unique ideas, which turned out to be a mix of:
    • Methods (“Validate skills through TikTok videos!”) and
    • Solution design criteria (“Solution must be mobile-first!”)
  • Through an iterative synthesis process, these 237 ideas were condensed down into eight (+2) method categories, seven categories of design criteria, and one draft formula for skills validation.
  • Three working groups were formed, each tasked with developing one prototype.
  • Through bi-weekly meetings, and one in-person Design Studio, the working groups successfully developed three prototypes.
  • Along the way, the network has also:
    • Released six publications
    • Facilitated four conference sessions
    • Facilitated 12 stakeholder co-design sessions (employers, STARs, career counselors)
    • Awarded 34 co-design credentials: 19 partners, 8 STARs, 4 employers, 3 career counselors

Which brings us to today! … 🥁 …

Hot off the presses, and in conjunction with the Oct. 10 virtual event, we present Innovations in Skills Validation: A “Year” in Review.

This publication takes you behind the scenes into the breakthroughs, stakeholder insights, and our three innovative skills validation prototypes.

Want more information on the Skills Validation Network? Explore our website, and sign up to join.

I know the Lab’s SVN facilitation team — Meghan Raftery, Nishita Chheda, Faby Gagne, Naomi Boyer, and myself — are in awe of what this phenomenal group of partners was able to do and learn. And our members are pretty excited, too!

In their words:

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How to get started with collaborative philanthropy: 3 insights from our first funder summit

Dual enrolled students speaking at the Catalyzing Education through Collaborative Philanthropy Design Summit included Azeeza (from left), Mario, Kimberly, and Mikayla. Paula Dibley, Forsyth Tech's chief officer of Student Success and Strategic Innovation (and Designer in Residence at the Lab) moderated the discussion. Photo by Stephanie Ogilvie Seagle.
Flora Calderon-Steck, Forsyth Tech's executive director of Educational Partnerships (left), translates introductory remarks by Rosario Perez, parent of Forsyth Tech student Kimberly Perez. Photo by Jenny Terry, Forsyth Tech.
The funder panel included Atticus Simpson of Truliant Federal Credit Union; Beau Boice of the Strada Education Foundation; Nate Simpson of the Bill & Melinda Gates Foundation; and Mamie McKinney Sutphin from the Twin City Development Foundation. Student Mikayla Dixon (right) moderated the panel. Photo by Stephanie Ogilvie Seagle.
A mix of funders, educators, and employers experience a "gallery walk" of local data and key takeaways from the morning's panel discussions. Photo by Stephanie Ogilvie Seagle.
The Forsyth Tech Foundation provided breakfast nibbles, boxed lunches, and snacks throughout the day-long summit.
Jessica Lauritsen, senior education designer at the Lab, poses with student Mikayla Dixon while Mikayla's dad looks on. Photo by Stephanie Ogilvie Seagle.
A group including Dr. Janet Spriggs, president of Forsyth Tech (second from left), discusses a prototype during the design sprint. Photo by Stephanie Ogilvie Seagle.
Education Design Lab and Forsyth Tech Community College (N.C.) gathered local and national funders for a Collaborative Philanthropy Design Summit as part of our dual enrollment pathways work.

By Stephanie Ogilvie Seagle, Communications Director, Education Design Lab

I wasn’t sure what to expect when I walked into the Education Design Lab’s first “funder summit” at Forsyth Tech Community College in Winston-Salem, N.C., but I knew I needed to do something with my wet umbrella.

The Lab and Forsyth Tech co-hosted the Catalyzing Education Through Collaborative Philanthropy Design Summit on a soggy day in May 2024.

It was just one of many events associated with the Lab’s Designers in Residence: Accelerated Pathways program, which is building regional partnerships designed to support Black and Hispanic/Latino students, and students from low-income backgrounds, to complete an associate degree one year after high school graduation.

I had questions going into the summit, like … what does collaborative philanthropy look like? How might it catalyze and sustain innovation?

I was also curious about the student who was supposed to moderate the funder panel. Did I read that right on the agenda?

I approached my seat at one of about 10 table rounds set up in Forsyth Tech’s conference center and was immediately greeted with a warm smile.

Mikayla Dixon was the only person seated at the table, poised and ready to chat. She immediately put me at ease, noticing my wet umbrella and pointing me to a door I could hang it on.

Her enthusiasm bubbled right out. In just a few minutes, I learned she was a dual enrollment student — and an oldest sister — who wants to become a crisis management expert after blending multiple disciplines at Stanford University, where she has already visited. Her first love is dance, so she wants to minor in that as well. I was inspired by her ambition and fearless extroversion – as well as her bedazzling nail art — and was absolutely awestruck when Mikayla tells me she’s 16 years old.

I reviewed the agenda again. The student moderating the funder panel? I’m sitting right next to her.

Yes, Mikayla facilitated the panel discussion later that morning with the same confidence and natural ease.

Which leads me to the most important insight the Lab learned from co-hosting this funder summit …

1. Let your students lead.

Mikayla was just one of four Forsyth Tech students who joined us for the summit that day. Azeeza Evelyna, Forsyth Tech’s student government president and aspiring diplomat, started the morning with a warm welcome, followed by Rosario Perez, proud parent of Kimberly, who was graduating high school with an associate degree thanks to North Carolina’s Career and College Promise program.

Azeeza, along with Mikayla, Kimberly, and fellow student Mario shared their goals, challenges, and what support they need to succeed during the first panel discussion.

Notable was how frequently the learners credited the people who helped create their best experiences at Forsyth Tech: They raved about understanding professors, advisors, supportive friends, and the sense of belonging on campus. Twice, Mario gave a shout-out to two advisors by name: Eric and Janae.

The big takeaways from the student panel were summarized on the poster below, which was displayed for everyone to review before the design sprint later that afternoon.

 

From the beginning, the educators and funders in the room were reminded what this event — what this work — is all about. We design with (not for) learners, which gets to the heart of the Lab’s learner-centered design approach.

Later in the program, Carol Erickson, the Lab’s director of foundation and philanthropic partnerships, said this was the first time in her decades-long career in the charitable sector where students were in the room with funders.

And what did the students think about the process?

In my earlier chat with Mikalya, she lit up when talking about her involvement with Forsyth’s dual enrollment design team over the past few months.

“This was the best networking I’ve ever had.”

 

2. Mix up your invite list.

This invite-only event was designed to bring together national, regional, and local philanthropic partners committed to supporting and transforming educational opportunities in the Winston-Salem community and beyond.

We shared an agenda with invitees in advance, and welcomed the attendance of leadership, program staff, and interested board members.

More than 65 people attended, and included a mix of local funders, educators at the college, and local employers.

We held the summit in mid-May, which was a strain for all during graduation season. For future events, we will ask funders what might be a better time of year.

During the funder panel discussion, we asked representatives from both local (Truliant Federal Credit Union, Twin City Development Foundation) and national funders (Bill & Melinda Gates Foundation, Strada Education Foundation) to share their initiatives and approach.

Here are a few questions we shared with our panelists in advance:

  • How can philanthropic funding best support students’ hopes and dreams for their future, especially when those goals align with broader societal needs?
  • What role can collaborative philanthropy play in ensuring that students receive the support they need throughout their educational journey?
  • What challenges have you encountered in collaborative philanthropy, and how have you overcome them?

A few key themes emerged during the discussion, most notably: The success of collaborative philanthropy relies on strong relationships and trust among funders, grantees, and stakeholders.

“It’s not just about grants, it’s about trust,” said Nate Simpson, a senior program officer at the Bill & Melinda Gates Foundation. “Philanthropy is very relationship-driven and human-centric.“

And building those relationships is key to accessing larger funding opportunities and ensuring projects align with different funding cycles and priorities. For grantees, it’s crucial to stay engaged and flexible, understanding that “no” often means “not right now,” rather than a final rejection. (That was one of the most memorable catch phrases of the morning.)

One of the best outcomes of the summit? Our conversation helped national and local funders connect and better understand their roles: Where would partnerships make sense? Where could each have the most impact?

For Atticus Simpson, an executive director at Truliant Federal Credit Union: “The biggest thing we can do is make sure that there is good alignment between what a charitable foundation does and what the needs of the students are.”

 

3. End with a design sprint.

The summit was an all-day event: It started with networking at 9:30 a.m. with plenty of coffee and breakfast nibbles … and concluded at 3:30 p.m. with reflection and closing remarks.

In between, there were the student and funder panel discussions (morning) … boxed sandwiches and salads at noon provided by the Forsyth Tech Foundation … and a design sprint (afternoon).

The design sprint is where participants get to experience a compressed version of the Lab’s design process, which includes the understand, ideate, and prototype phases in about two hours.

Our design question — which always starts with “How might we ?…” — was as follows:

How might we leverage resources to fund education initiatives that ensure equitable access, support, and empowerment for historically excluded learners to reach their goals?

After hearing from students and funders during the earlier panel discussions — and engaging in a “gallery walk” of various data points about the college and region (pictured below) — the room was ready to ideate.

Small groups of five first used sticky notes to brainstorm — and then large sheets of paper to prototype their best ideas, which were then passed around to all of the other tables for iteration.

Ideas that emerged from this process ranged from expanding wrap-around services provided by the existing Forsyth Tech Cares program to creating a shared, cohort-based advising model for 6th to 12th graders. That advising model idea was inspired by the panel discussion earlier that morning, when the students called for more support for advisors and high school guidance counselors, to help bridge the gaps between their high schools and the community college.

The design sprint was the most interactive part of the day – where ideas bounce from table to table, and you hear laughter and friendly debate. That joyous energy is also the perfect way to conclude such a collaborative event.

For the final reflection, Precious Quire-McCloud, a senior vice president at Truliant Federal Credit Union, asked participants to describe our day in just one word.

“Empowering,” “inspiring,” “transformative,” and “life-changing” were just a few that summarized the vibe. No rain or wicked problem could dampen our spirits.

***

We would like to thank the following partners and funders for making this summit possible (listed in order of the summit agenda):

Azeeza Evelyna, Forsyth Tech Student Government Association President
Rosario Perez, parent of Forsyth Tech student Kimberly Perez
Flora Calderon-Steck, Executive Director, Educational Partnerships, Forsyth Tech (and translator)
Dr. Janet Spriggs, Forsyth Tech President
Paula Dibley, Chief Officer, Student Success and Strategic Innovation, Forsyth Tech (and Designer in Residence at the Lab)
Mikayla Dixon, Forsyth Tech student
Nate Simpson, Senior Program Officer for Postsecondary Success and Education Pathways, Bill & Melinda Gates Foundation
Beau Boice, Director, Programs, Strada Education Foundation
Atticus Simpson, Executive Director, Truliant Foundation and Government Affairs, Truliant Federal Credit Union
Mamie McKinney Sutphin, Board Member, Twin City Development Foundation
Patrick Crane, Vice President of Strategic Initiatives, North Carolina Community College System Office
Renee Harrison, Dean, Health Sciences, Forsyth Tech
Doug Evans, Vice President and Executive Director, Forsyth Tech Foundation
Precious Quire-McCloud, Senior Vice President, Diversity and Social Responsibility, Truliant Federal Credit Union

Facilitated by Jessica Lauritsen and Elizabeth Ham, Education Design Lab.

Speakers and attendees from the Lab included Lisa Larson, Carol Erickson, Larry Roth, and Stephanie Ogilvie Seagle.

Stephanie Ogilvie Seagle, the Lab’s communications director, combines her experience with daily journalism, design thinking, and community colleges to tell the story of the Lab and its innovative partners.

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How to center learners in education design: 4 strategies for an equity-centered approach

Learners share their stories during a design session at Forsyth Technical Community College in North Carolina. We started off the initial sessions with community circles to hear from each design team member to create an inclusive space, build trust, and see each other as equals.
A design session at Chaffey College in Rancho Cucamonga, Calif.
A design session at Lonestar Community College-Tomball in Texas.
A design session with students at Arlington Career Center in Arlington, Virginia.
What we’ve learned while designing dual enrollment pathways with high school students

By Ivan Lui, Education Designer at Education Design Lab

In today’s evolving landscape of higher education, fostering equity must not just be a goal but a core value.

At the Education Design Lab, we believe true equity can only be achieved when those most affected by systemic barriers are actively involved in the design of solutions. That’s why we’re redefining the role of learners in shaping the future of community colleges across the nation: from passive recipients of education to active architects of change.

Started in June 2023, the goal of the Designers in Residence 2.0: Accelerating Pathways program is to build sustainable, regional partnerships designed to support Black and Hispanic/Latino students, and students from low-income backgrounds, to complete an associate degree one year after high school graduation.

We’re partnering with six community colleges to revamp their dual enrollment pathway programs. Our approach? Inclusive innovation through equity-centered design, with students at the forefront.

Through the equity-centered design process, the college shares decision-making power with students and stakeholders from K-12, employers, government, community organizations, other higher ed institutions, and families. It also centers learner voices to understand the root issues from those most proximate to the problems.

Finally, students are part of the collaborative effort that encourages innovation among the diverse stakeholders. Students told us they felt seen, heard, and valued — a stark contrast to the often-dismissed voices of youth. By including students in our design teams, we tapped into their lived experiences, insights, and creativity, amplifying their role as experts in their own education.

“One word to describe my experience on the regional design team is empowering. I feel like I’m actually making a difference, I matter, my experiences matter, my opinions matter. I feel so connected with the group. I feel like I’m doing amazing things.” — Freya Olson (pictured second from right), dual enrollment student at Arlington Career Center and Northern Virginia Community College

 

Why don’t more institutions engage students in this way?

Adultism, the negative stereotypes and assumptions that adults often hold about youth, can create significant hurdles in the path to meaningful student engagement. Along with other forms of bias, these preconceived notions may lead to the dismissal of student voices or the underestimation of their capacity to contribute meaningfully to decision-making processes. A lack of know-how in effectively engaging students can also make it difficult for colleges seeking to adopt more inclusive practices. Establishing authentic relationships with students, sharing power and privilege, and collaborating with multiple stakeholders require skills that staff might not be trained in.

And it’s not that colleges don’t engage learners, but oftentimes, institutions are used to identifying a problem, coming up with solutions for the problem, and THEN asking students (perhaps their student employees or student government) what they think of the solutions. There’s nothing wrong with this approach, but it’s more powerful if students can be part of identifying the problem, affirming that it is a problem, and co-designing the solutions.

Furthermore, for institutions that are already overworked and stretched thin, finding the time and resources required to engage students in a meaningful and impactful way can seem impossible. With competing priorities and limited bandwidth, dedicating the necessary time and attention to fostering genuine student involvement can seem like a nice-to-have rather than a priority. However, amplifying the voices of students and integrating their perspectives into the decision-making processes is the right way because it creates more innovative, effective, and equitable solutions.

Knowing all of this, here’s how we approach our design challenge:

We include students on the design teams: First, we crafted design sessions that included and centered students. We asked (and strong-armed if necessary) our colleges to identify and invite students and their families to be on the regional design teams. Not all colleges were up to the task: at one of our sessions, we had to go find students in the building at the last minute. Overall, there were anywhere from three to 14 students participating with each college.

We create inclusive spaces through storytelling: We started off the initial sessions with community circles to hear from each design team member (but especially students, who aren’t often given a voice in these places) to create an inclusive space, build trust, and see each other as equals. Everyone was asked to share about their personal connections, identity, and bias they brought to the team. It was inspiring for the teams to hear about the diversity of life experience and assets represented. However, it was also humbling to hear story after story of people experiencing systemic barriers to reaching their own educational goals. All this created a common sense of belonging and resolve to work together to do better.

We ask students about their goals + barriers: In the Understand/Empathize phase of the equity-centered design process, we made the students the focus, so we could truly understand the root issues they faced. We started off with basic questions for students in the room: What goals and dreams do you have for your future? What might block you from reaching them? What supports, resources, or guidance would you need? Their answers prompted further questions and discussions by the whole regional design teams, which then guided the development of the problem statement. A problem statement is a tool that helps us understand the root causes of the symptoms we see so we can find the right solutions, and each design team came up with a specific one for their region and context. Hearing directly from students holds everyone accountable to address the problems they are facing, not with band-aids and window dressing, but with effective and innovative solutions.

We offer stipends: Finally, we recognized the value of compensating students for their time and expertise. By offering stipends, we affirmed the worth of their contributions and perspectives, ensured that financial constraints didn’t prevent them from participating, and empowered them by giving them ownership of their voice and experiences. Students were not just passive participants but active contributors, shaping policies and practices that directly impact their educational journey.

What’s the impact so far?

Even as we are months away from launching new dual enrollment pathways programs at our colleges, we have already seen the impact from our efforts to engage students. The prototypes developed have been innovative, including aligning college and high school start dates, student-ambassador-led outreach events, college-staffed dual-enrollment centers on high school campuses, and cohort-style support groups. Our colleges, their stakeholder partners, and their communities have been energized by this process.

A few of our designers are already imitating our methods and adopting equity-centered design to address other systemic problems on their campuses. For example, Forsyth Technical Community College in N.C. is leading a campus-wide design session to focus on the success of their entire student body. And Lone Star College – Tomball in Texas created a Quest for Innovation Design Summit to improve campus spaces with learner ideas.

“When you really think about it, it makes so much sense to involve students in solving problems that directly affect them and their peers. They offer such a unique perspective and can identify aspects of the problem that we, as faculty and staff, might miss.” — Dr. Jackie Thomas, Vice President of Student Success, Lone Star College-Tomball

 

Education Design Lab is ready to support you in your college’s efforts to elevate learner voices and co-create equitable solutions. Together, we can transform higher education into a space where every student feels valued, empowered, and heard.

 

Ivan Lui brings a unique mix of experience in intentional design, academic research, project management, economic development, and social work to the Lab, where he works as an Education Designer for the Designers in Residence project.

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