In-House Academy

The In-House Academy concept is about identifying and developing talent from within and onsite, at the property. There are models of experiential hospitality programs at the high school level and a handful of quality, trusted postsecondary institutions focused specifically on the hospitality industry, but those programs are about preparation rather than ongoing, long-term skill development and growth. They lack a combination of on-the-job training and immersion in the culture of a particular setting or property.

The In-House Academy could potentially have two models—one for current employees focused on “skilling up” and another for incoming employees as a way to attract and develop talent. It could allow for unique and cooperative partnerships between employers and community-based organizations and education providers (including high schools and adult charter schools) who already know the employees and could potentially provide case management support.